Conditions of Return

• Returns can be requested within 14 days after delivery.
• Products must be sealed, undamaged and undamaged.
• For sanitation reasons, returns of opened coffee packages cannot be accepted.
• Return shipping costs are the responsibility of the customer; a courier of your choice can be used.
• Responsibility for the goods during return transportation is the responsibility of the customer until arrival at our premises.
• Any shipping costs incurred at the time of purchase will not be refunded.
• In case of an error on our part in sending the product, the costs will be borne entirely by us.

How to make a Return

• Download the return sheet from this page, fill it out and place it inside the package.
• Send a return request through our contact form, specifying order number and reason for return.
  (The order number can be found in the confirmation email you received after purchase).
• Ship the package by courier of your choice to the address below.

• Upon receipt and verification of the goods, we will issue the refund with the same payment method.

Tracked shipping is recommended to ensure safety and quick turnaround time.

Substitutions

For organizational reasons, substitutions are handled in this way:

• Products must return to the company following the return procedure.
• After verification, we issue the refund related to the original order.
• The customer can then place a new order with the desired replacement items.

Timing of Reimbursement

A refund is issued within 5-10 business days after receipt and verification of the return, using the same payment method as the order. Shipping costs incurred for the purchase will not be refunded.

Frequently Asked Questions